Question 1

How can I book a karaoke set?

Accepted Answer

You can easily reserve online through our website. Select your desired set, fill in your details, and choose your delivery date.

Question 2

How far in advance should I book?

Accepted Answer

Planning an impromptu party? If there's still a set available, you can even reserve for the next day!

Question 3

How long can I use the set?

Accepted Answer

The rental price is per day. We usually deliver in the morning and pick up the set the next day. Don't worry: it doesn't have to be exactly 24 hours later. We'll agree on a time that works for you—evenings are also perfectly fine.

Question 4

How far do you deliver for free?

Accepted Answer

Delivery is free within a 25 km radius of Wortegem. Outside of that radius, we charge a small mileage fee. You can easily check your delivery costs on this page.

Question 5

Can I choose what time you deliver and collect?

Accepted Answer

Yes, we'll work with you to agree on a time slot that works for you. We always try to be as flexible as possible.

Question 6

Can I get an invoice?

Accepted Answer

Yes! Enter your company details when booking, and you'll automatically receive an invoice in your name. We operate under VAT exemption, so no VAT is charged.

Question 7

Can I cancel my reservation?

Accepted Answer

Yes, that's possible! You can cancel free of charge up to 8 days before your rental date. Cancel later and we'll charge 30% of the rental price. If you refuse delivery on the day itself, you'll still be charged the full rental price.Don't worry: we won't send you an angry karaoke serenade if you have to cancel 😉

Question 8

How can I pay?

Accepted Answer

You pay the rental price and a refundable deposit securely online when you book (Bancontact, credit card, etc.). The deposit will, of course, be refunded at the end of your rental period, provided all equipment is returned in working order.

Question 9

Do I have to pay a deposit?

Accepted Answer

Yes, we do require a refundable deposit: €100 for the Cozy set and €200 for the Party Starter and Epic Stage.After collection and inspection of the material, we will refund this amount in full, as long as everything was used correctly and without damage.Only if the journey exceeds 25 km per single trip will we first deduct the mileage allowance from the deposit and the remaining amount will be refunded to your account.

Question 10

Are there any hidden costs?

Accepted Answer

No, our prices are completely transparent.Only deliveries outside the free zone (€0.40/km) will be charged. Depending on the distance, this fee is based on a single trip and for further journeys there and back.More information about this can be found here: Delivery

Question 11

What if something breaks during the party?

Accepted Answer

It's a party, don't panic! Minor scratches or signs of wear are no problem. But please be kind to our things 😉.In case of major damage or loss, we will first deduct this from the deposit.If the costs are higher, we'll pass on the difference. Call us immediately in the event of an incident, and we'll work together to find a solution.

Question 12

How exactly does this mileage allowance work?

Accepted Answer

At thuiskaraoke.be we deliver your set to your home.The delivery cost depends on the distance from Centrum Wortegem :🟢 Up to 25 km → free delivery🟠 26–60 km → €0.40/km (single trip)🔴 More than 60 km → €0.40/km (return)Tip: You can enter your address in Google Maps from Wortegem to see which zone you fall into. We always confirm the exact cost when you make your reservation and easily deduct it from your deposit.More information and examples can be found on our delivery page .

Question 13

How does delivery and collection work?

Accepted Answer

We'll deliver the set to your home on the agreed-upon date, install everything, and pick it up the next day. No worries!

Question 14

Do you deliver everywhere in Flanders?

Accepted Answer

Yes! Standard in Flanders, but also beyond. More information can be found on this page: Delivery

Question 15

What times do you deliver and pick up?

Accepted Answer

The time stated in your booking confirmation is standard and not applicable . Please indicate your preferred time when making your reservation. We'll do our best to deliver as close to that time as possible and will always agree on the exact time with you . Pickup is usually the next day, in consultation, so you can party worry-free.

Question 16

Can I pick up a set myself?

Accepted Answer

No, unfortunately this isn't possible. We always handle delivery and installation. This way, you can be sure everything is connected correctly and working optimally.

Question 17

Is karaoke software included?

Accepted Answer

When you order the Cozy Karaoke or Epic Stage set, both come with the licensed Karafun software you can use for the duration of the rental period. Karafun is one of the largest players in Europe in the field of karaoke libraries. It offers the most complete library of songs and the coolest features such as playlist management with your smartphone, on-the-fly tone and volume control, live photo sharing to the screen, and more.

Question 18

How much space do I need for a set?

Accepted Answer

A set doesn't take up much space. A 2x2 meter corner is usually sufficient. For the Epic Stage set, some extra space is helpful.

Question 19

How many microphones are included?

Accepted Answer

2 microphones are included as standard with each set.

Question 20

Can the set also be used outdoors?

Accepted Answer

Yes, as long as it stays dry and there's a safe power supply. In rainy or damp conditions, the set should always be kept indoors.

Question 21

Can I move the equipment myself?

Accepted Answer

After installation, we recommend not moving the set. This will prevent damage or malfunctions.

Question 22

Is karaoke suitable for all ages?

Accepted Answer

Absolutely! Kids, teens, adults… everyone can sing along. You choose the songs yourself, from Disney classics to the latest hits. However, we recommend using earplugs for children when playing on the Epic Stage and Party Starter set due to the volume.

Question 23

How long does installation take?

Accepted Answer

On average, we take 20 to 30 minutes to install everything and briefly explain the process. After that, your set is ready to use right away.

Question 24

How loud can the set play?

Accepted Answer

Our JBL Stage 320 Party Speakers deliver powerful, clear sound that effortlessly fills a living room or garden party. This is more than enough for most parties – without the hassle of complicated PA systems.Virtually any living room can be filled with the sound of the JBL Encore 2, which comes with the Cozy Karaoke package.

Question 25

Can I also use my own music?

Accepted Answer

Yes, absolutely! You can use karaoke via YouTube, your own playlist, or our included software (depending on the package you choose).

Question 26

Is the set easy to operate?

Accepted Answer

Absolutely! Everything is plug and play. We install the set upon delivery and provide a brief explanation. After that, everyone can get started.

Question 27

Do I need anything else to use the set?

Accepted Answer

No, everything is included and installed. Only with the Party Starter package do you need to provide your own TV, laptop, or smart device.​Of course, there must be a power supply and an internet connection (wired or wireless).

Question 28

What if the equipment doesn't work?

Accepted Answer

Our sets are always tested upon delivery.If something does go wrong during your party, you can contact us by email or WhatsApp and we will find a solution as quickly as possible.

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